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商科與行政管理(4)
Business and Administrative Studies
衛生與醫藥(8)
Health and Medicine
人文學科(1)
Humanities
社會學類及傳媒通信(1)
Social Studies and Communications

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Diploma in Service Management

用Google翻譯成中文看看

CSM國際學院(私立) Csm Academy International Pte Ltd

授予學位:
專科文憑
授予機構:
Csm Academy International Pte Ltd
課程學費:
SING $9,900 for the entire course
學習模式:
全日制
課程介紹: 用Google翻譯成中文看看
This program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services. It is an evolving field of study that focuses on a number of disciplines. Service managers must possess many qualities including business and financial management ability, human-development and relationship skills, and communication and information technology knowledge, which focused on fulfilling the needs and expectations of customers. Services include all internal and external activities of organizations aimed at customer acquisition, retention and care.
錄取要求: 用Google翻譯成中文看看
Students should have G.C. E. "O" and "A" level holders who are keen to pursue a career in the Service industry.
申請詳情: 用Google翻譯成中文看看
Students must submit the completed application form along with the non refundable application fee of $50.
課程安排:
The modules are as follows: Business Writing, Creativity And Applied Thinking Skills, Customer Relations Management, Customer Service Skills, Destination Planning and Development, Elementary Statistics, Financial and Managerial Accounting, Fundamentals of Speech, General English Training 1A,General English Training 1B,Help Desk Operations, Information Technology Applications, Intercultural Communications, Interpersonal Relations Introduction to Hospitality to Tourism, Leadership in Service Organizations, Management Information System Marketing, Mass Communications, Meeting, Incentives, Conventions and Exhibitions, Organizational Behaviour, Organizational Management, Personal and Business Ethics, Principles of Accounting, Principles of Economics, Principles of Entrepreneurial Effectiveness, Productivity and Quality Studies, Risk Management, Service Logistics, Service Quality Management.

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學校位於 新加坡新加坡

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